At Ballarat Maxi Cabs, we aim to provide a flexible and fair approach to cancellations and refunds for our Maxi cab services. This policy explains how you can cancel a booking and under what circumstances refunds may apply.
Cancellation
Passengers can cancel a booking at any time before the scheduled pickup. We recommend cancelling as early as possible to allow us to manage schedules efficiently. Cancellations made within a short time before the scheduled pickup may be subject to review, as drivers may already be allocated to your trip.
Refunds
Refunds are considered on a case-by-case basis and are issued when bookings are cancelled in accordance with our cancellation guidelines. Refunds, if approved, will be processed using the original payment method.
Non-Refundable Situations
Bookings that are not cancelled within a reasonable time frame or missed without notice may not be eligible for a refund.
Contact Us
For cancellations, refund requests, or questions about your booking, please contact our customer service team directly. We aim to resolve all requests promptly and fairly.
By using Ballarat Maxi Cabs services, you agree to comply with this cancellation and refund policy.